Terms of Service

Welcome to FastReply. These Terms of Service ("Terms") govern your access to and use of the FastReply website at fastreply.io, Chrome browser extension, APIs, and all related services, features, content, and applications (collectively, the "Service") operated by FastReply ("Company," "we," "us," or "our").

PLEASE READ THESE TERMS CAREFULLY BEFORE USING THE SERVICE. BY CREATING AN ACCOUNT, INSTALLING THE CHROME EXTENSION, ACCESSING THE SERVICE, OR CLICKING "I AGREE," YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS AND OUR PRIVACY POLICY, WHICH IS INCORPORATED HEREIN BY REFERENCE.

THESE TERMS CONTAIN AN ARBITRATION AGREEMENT AND CLASS ACTION WAIVER (SECTION 20) THAT AFFECT YOUR LEGAL RIGHTS. PLEASE READ THEM CAREFULLY.

If you do not agree to all of these Terms, you must not access or use the Service.

1. Eligibility

You must be at least 18 years old (or the age of majority in your jurisdiction, whichever is greater) and capable of forming a legally binding contract to use the Service. By using FastReply, you represent and warrant that:

• You meet the minimum age requirement
• You have the legal capacity and authority to enter into these Terms
• You are not prohibited from using the Service under any applicable law
• If you are using the Service on behalf of an organization, you have the authority to bind that organization to these Terms

If you are using the Service on behalf of a business, company, or other legal entity, you represent that you have the authority to bind that entity to these Terms, and "you" refers to both you individually and that entity.

2. Account Registration and Security

To access the Service, you must create an account with a valid email address and password. You are responsible for:

• Providing accurate, current, and complete registration information
• Maintaining and promptly updating your account information
• Maintaining the security and confidentiality of your login credentials
• All activity that occurs under your account, whether or not authorized by you
• Notifying us immediately at support@fastreply.io of any unauthorized access or security breach

You may not share your account credentials with any third party, create multiple accounts for the same individual, or create an account using false or misleading information. Each account is for a single user only.

We reserve the right to suspend, disable, or terminate any account at our sole discretion, including accounts that violate these Terms, that we reasonably believe are being used fraudulently, or that have been inactive for an extended period. We may require you to change your password or take other steps to secure your account if we believe it has been compromised.

3. Description of Service

FastReply is an AI-powered tool that generates suggested text replies for social media platforms, including but not limited to LinkedIn and X (Twitter). The Service is delivered through:

• A Chrome browser extension
• A web-based dashboard at fastreply.io
• Associated APIs and backend systems

3.1 Nature of AI Suggestions

The AI-generated content is provided as suggestions only. You are solely and entirely responsible for reviewing, editing, approving, and posting any content generated by the Service. FastReply does not automatically post, publish, or transmit any content on your behalf. Any decision to use, modify, or post generated content is made entirely at your own discretion and risk.

3.2 Service Changes

We reserve the right to modify, update, suspend, or discontinue any part of the Service at any time, with or without notice. This includes adding or removing features, changing supported platforms, updating AI models, and modifying credit costs for different operations. We will make reasonable efforts to notify you of material changes that affect your use of the Service.

3.3 Beta and Experimental Features

From time to time, we may offer beta, preview, or experimental features ("Beta Features"). Beta Features are provided "AS IS" without any warranties and may be modified or discontinued at any time without notice. Beta Features may contain bugs, errors, or other issues, and your use of Beta Features is at your own risk. We may collect additional usage data related to Beta Features to evaluate and improve them.

4. Subscriptions, Billing, and Credits

4.1 Free Trial

New users may receive a free trial period as determined by us. During the trial, you will have access to certain features at no charge. Trial length, features, and credit allotments are subject to change. At the end of the trial, your access will revert to the free tier unless you subscribe to a paid plan. We reserve the right to limit free trial eligibility and to prevent abuse of trial offers (including limiting trials to one per person, household, or payment method).

4.2 Paid Plans

Paid subscriptions are billed on a recurring basis (monthly or annually, depending on the plan selected) through our payment processor, Stripe. By subscribing to a paid plan, you:

• Authorize us to charge your chosen payment method at the beginning of each billing cycle
• Agree that your subscription will automatically renew at the end of each billing period unless cancelled
• Are responsible for keeping your payment information current and accurate
• Agree to pay all fees and applicable taxes associated with your plan

If your payment method fails or your account is past due, we may suspend access to paid features until payment is received. We may also use payment retry logic to attempt to charge your payment method again.

4.3 Credits

The Service operates on a credit-based system. Each plan includes a set number of monthly credits as described on our pricing page. Credits are consumed when you use specific features (e.g., generating replies). Key credit terms:

• Unused credits do not roll over to the next billing period
• Credits have no cash value and are non-transferable
• Credit costs per operation may vary and are subject to change
• We reserve the right to adjust credit allotments for any plan with 30 days' notice
• Fraudulent or abusive credit usage may result in account suspension

4.4 Cancellation

You may cancel your subscription at any time through the Service dashboard. Upon cancellation:

• Cancellation takes effect at the end of the current billing period
• You retain access to paid features until the end of your current billing period
• No prorated refunds are provided for partial billing periods
• Remaining unused credits will expire at the end of the billing period
• Your account will revert to the free tier (if available) or become inactive

4.5 Refunds

All fees are non-refundable except where required by applicable law. Specifically:

• Subscription fees for the current billing period are non-refundable
• Credits that have been consumed are non-refundable
• Downgrading your plan does not entitle you to a refund for the difference

If you believe you were charged in error, contact us at support@fastreply.io within 14 days of the charge. Chargeback or payment disputes filed without first contacting us may result in immediate account suspension.

4.6 Price Changes

We may change our pricing, fees, or credit allotments at any time. If we change the price of a plan you are currently subscribed to, we will notify you by email at least 30 days in advance. The new price will apply at the start of your next billing cycle following the notice period. If you do not agree to the new pricing, you may cancel your subscription before the new price takes effect. Continued use of the Service after a price change constitutes acceptance of the new pricing.

4.7 Taxes

Prices displayed may not include applicable taxes. You are responsible for all taxes, duties, and levies imposed by taxing authorities in connection with your use of the Service, excluding taxes based on our net income. We may collect applicable sales tax, VAT, or GST as required by law.

5. Acceptable Use Policy

You agree to use the Service only for lawful purposes and in accordance with these Terms. You expressly agree not to:

5.1 Prohibited Content

• Generate spam, unsolicited messages, or content designed to artificially inflate engagement metrics
• Generate or distribute misleading, deceptive, or fraudulent content
• Harass, bully, threaten, intimidate, stalk, or defame any person
• Generate content that is illegal, obscene, hateful, discriminatory, or that promotes violence, terrorism, or self-harm
• Generate content that infringes any third party's intellectual property, publicity, or privacy rights
• Generate content that constitutes or facilitates phishing, social engineering, or identity theft
• Impersonate another person, entity, or brand, or misrepresent your affiliation with any person or entity
• Generate content for the purpose of manipulating financial markets, elections, or public opinion through deception

5.2 Prohibited Conduct

• Violate the terms of service, community guidelines, or acceptable use policies of any third-party platform
• Attempt to reverse-engineer, decompile, disassemble, or extract the source code, algorithms, or models underlying the Service
• Use automated scripts, bots, scrapers, crawlers, or similar tools to access the Service beyond its intended use
• Share, resell, redistribute, sublicense, or commercially exploit your account or Service access
• Circumvent, disable, or interfere with rate limits, usage restrictions, access controls, or security features
• Introduce viruses, malware, trojans, worms, or other harmful code into the Service
• Attempt to gain unauthorized access to other accounts, computer systems, or networks connected to the Service
• Use the Service to build a competing product or service, or to benchmark the Service for competitive purposes
• Use the Service in any manner that could damage, disable, overburden, or impair our servers or networks
• Create multiple accounts to circumvent restrictions, bans, or credit limits
• Use the Service to collect or harvest personal information about other users

5.3 Enforcement

We reserve the right to investigate and take appropriate action against anyone who, in our sole discretion, violates this section. Actions may include, without limitation: issuing warnings, temporarily or permanently suspending your account, removing content, reporting you to law enforcement, and pursuing legal remedies. We are not obligated to monitor the Service for violations but may do so at our discretion.

6. Intellectual Property

6.1 Our Property

The Service and all of its components, including but not limited to the website, Chrome extension, APIs, software, algorithms, AI models, user interface designs, graphics, logos, trademarks, trade names, service marks, domain names, documentation, and all intellectual property rights therein, are and shall remain the exclusive property of FastReply and its licensors. The Service is protected by copyright, trademark, patent, trade secret, and other intellectual property laws.

Nothing in these Terms grants you any right, title, or interest in the Service or our intellectual property, except for the limited right to use the Service as expressly permitted by these Terms. You may not copy, modify, distribute, sell, lease, or create derivative works based on the Service without our prior written consent.

6.2 Limited License to You

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service for your personal or internal business purposes. This license does not include the right to: (a) modify or make derivative works of the Service; (b) resell, distribute, or sublicense the Service; (c) decompile, reverse-engineer, or disassemble the Service; or (d) use the Service for purposes not intended or described herein.

6.3 Your Content

You retain ownership of any content you input into the Service (such as profile information, writing style preferences, memories, and the social media post text you submit for reply generation) ("Your Content"). By using the Service, you grant us a limited, non-exclusive, worldwide, royalty-free license to process, store, and transmit Your Content solely as necessary to provide, maintain, and improve the Service. This license terminates when you delete Your Content or your account, except to the extent we are required to retain it for legal or compliance purposes.

6.4 Generated Content

AI-generated replies and other output produced by the Service ("Generated Content") are provided for your personal or business use. You may use, edit, publish, and distribute Generated Content at your own discretion. We do not claim ownership over Generated Content. However:

• We make no representation or warranty that Generated Content is original, unique, or free from similarity to content generated for other users or existing content elsewhere
• Other users of the Service may receive the same or substantially similar Generated Content
• You are solely responsible for ensuring Generated Content is appropriate, accurate, and compliant with applicable laws and third-party platform policies before publishing
• We expressly disclaim any liability for claims of plagiarism, copyright infringement, defamation, or other legal issues arising from your use or publication of Generated Content

6.5 Feedback

If you provide us with any feedback, suggestions, ideas, improvements, or other input regarding the Service ("Feedback"), you hereby assign to us all right, title, and interest in such Feedback. We are free to use, disclose, reproduce, license, and otherwise exploit Feedback without obligation, compensation, or restriction of any kind. You waive any moral rights you may have in Feedback to the extent permitted by law.

6.6 Aggregate and Anonymized Data

We may collect, aggregate, and anonymize data derived from your use of the Service. Such aggregated and anonymized data does not identify you personally and is not subject to these Terms. We may use this data for any lawful purpose, including to analyze usage trends, improve the Service, and develop new products and features.

7. Third-Party Platforms and Services

FastReply interacts with third-party social media platforms (including but not limited to LinkedIn and X/Twitter) and relies on third-party services (including but not limited to Stripe for payments, Google for AI processing, and DigitalOcean for hosting).

7.1 No Affiliation

We are not affiliated with, endorsed by, sponsored by, or in any way officially connected to LinkedIn, X/Twitter, Google, or any other third-party platform. All third-party trademarks, trade names, and logos are the property of their respective owners.

7.2 Platform Risk

Your use of third-party platforms is governed by their respective terms of service, community guidelines, and policies. We have no control over these platforms and are not responsible for:

• Changes to third-party platform APIs, terms, or features that affect the Service
• Actions taken by third-party platforms against your account (including suspension, restriction, or termination) as a result of your use of FastReply or AI-generated content
• Third-party platform outages, bugs, or changes that temporarily or permanently prevent the Service from functioning
• Any loss of followers, engagement, reputation, or business opportunities on third-party platforms

7.3 Third-Party Links

The Service may contain links to third-party websites or services. We do not control these sites and are not responsible for their content, privacy practices, or availability. Accessing third-party links is at your own risk.

8. Chrome Extension Terms

In addition to these general Terms, the following provisions apply to the FastReply Chrome browser extension:

• The extension requires certain browser permissions to function. By installing the extension, you consent to granting these permissions.
• The extension only accesses webpage content when you actively invoke it (e.g., by clicking the FastReply button). It does not passively monitor or read webpages.
• The extension communicates with our servers to process requests and generate replies. This requires an active internet connection and a valid FastReply account.
• Your use of the extension is also subject to the Google Chrome Web Store Terms of Service.
• We may push updates to the extension automatically through the Chrome Web Store. Updated versions may include changes to functionality, permissions, or these Terms.
• We are not responsible for extension incompatibilities with other browser extensions, browser updates, or operating system changes.

9. AI-Generated Content Disclaimer

IMPORTANT: READ THIS SECTION CAREFULLY.

Content generated by FastReply is produced by artificial intelligence using third-party large language models. AI technology is inherently imperfect and unpredictable. We expressly disclaim all representations and warranties regarding Generated Content.

Without limitation, we do not guarantee or represent that Generated Content is:

• Accurate, truthful, factually correct, or up-to-date
• Free from bias, stereotypes, offensive language, or inappropriate material
• Suitable, appropriate, or safe for any particular purpose, audience, or context
• Compliant with the policies, guidelines, or terms of any third-party platform
• Compliant with applicable laws, regulations, or industry standards
• Original, unique, or non-infringing of any third-party intellectual property rights
• Free from harmful, misleading, defamatory, or legally actionable statements
• Consistent in quality, tone, or style across different uses

YOU ARE SOLELY AND ENTIRELY RESPONSIBLE FOR:

• Reviewing, verifying, and editing all Generated Content before posting, publishing, or sharing it
• Ensuring Generated Content is appropriate and lawful for your intended use
• Any consequences, liabilities, or damages resulting from your use or publication of Generated Content
• Compliance with all applicable laws, regulations, and third-party platform policies when using Generated Content

We strongly recommend that you always review and personalize all AI-generated suggestions and never publish Generated Content without human review.

10. Privacy

Your use of the Service is also governed by our Privacy Policy, which describes how we collect, use, store, share, and protect your information. The Privacy Policy is incorporated into and made a part of these Terms. By using the Service, you consent to our collection and use of your data as described in the Privacy Policy. If there is a conflict between these Terms and the Privacy Policy, the Privacy Policy will control with respect to data-related matters.

11. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED ON AN "AS IS," "AS AVAILABLE," AND "WITH ALL FAULTS" BASIS. WE AND OUR AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, AND SERVICE PROVIDERS (COLLECTIVELY, "FASTREPLY PARTIES") EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT
• WARRANTIES ARISING FROM COURSE OF DEALING, COURSE OF PERFORMANCE, OR USAGE OF TRADE
• WARRANTIES THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, VIRUS-FREE, OR AVAILABLE AT ANY PARTICULAR TIME OR LOCATION
• WARRANTIES THAT ANY DEFECTS OR ERRORS WILL BE CORRECTED
• WARRANTIES REGARDING THE ACCURACY, RELIABILITY, COMPLETENESS, OR TIMELINESS OF ANY CONTENT, INFORMATION, OR RESULTS OBTAINED THROUGH THE SERVICE
• WARRANTIES THAT THE SERVICE WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS

YOUR USE OF THE SERVICE IS AT YOUR SOLE RISK. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED FROM US OR THROUGH THE SERVICE SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

12.1 Exclusion of Damages

IN NO EVENT SHALL THE FASTREPLY PARTIES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, REVENUE, GOODWILL, DATA, USE, BUSINESS OPPORTUNITIES, OR OTHER INTANGIBLE LOSSES, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

12.2 Liability Cap

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT YOU HAVE PAID US IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).

12.3 Specific Exclusions

Without limiting the foregoing, we are not liable for any damages or losses arising from:

• Your use or inability to use the Service
• The accuracy, quality, legality, or appropriateness of any Generated Content
• Actions taken by third-party platforms against your account
• Unauthorized access to or alteration of your data or transmissions
• Interruptions to the Service, including planned maintenance and unplanned outages
• Any third-party conduct, products, or services
• Your reliance on AI-generated suggestions without independent review
• Loss of data, business interruption, or any other commercial damages

12.4 Jurisdictional Limitations

Some jurisdictions do not allow the exclusion or limitation of certain warranties or damages. In such jurisdictions, our liability shall be limited to the maximum extent permitted by law. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law.

13. Indemnification

You agree to defend, indemnify, and hold harmless the FastReply Parties from and against any and all claims, actions, suits, proceedings, losses, liabilities, damages, costs, and expenses (including reasonable attorneys' fees, court costs, and investigation costs) arising out of or in any way connected with:

• Your access to or use of the Service
• Your violation of these Terms or any applicable law or regulation
• Content you create, post, publish, or distribute using AI-generated suggestions, whether modified or unmodified
• Your violation of any rights of any third party, including intellectual property, publicity, privacy, or contractual rights
• Your interactions with third-party platforms arising from your use of the Service
• Your Content or any information you provide to the Service
• Any dispute between you and another user of the Service or any third party
• Any misrepresentation made by you

We reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate with our defense of such claims. You will not settle any claim without our prior written consent.

14. Assumption of Risk

You acknowledge and agree that:

• The use of AI-generated content on social media carries inherent risks, including potential negative reactions, account penalties, reputational harm, and legal liability
• Social media platforms may change their policies regarding AI-generated content at any time, which may affect your ability to use the Service or the consequences of posting Generated Content
• AI technology is rapidly evolving, and the quality, accuracy, and behavior of AI-generated output may change unpredictably
• You voluntarily assume all risks associated with your use of the Service and the publication of Generated Content
• You have had the opportunity to seek independent legal advice regarding the use of AI-generated content in your jurisdiction and for your intended purposes

15. Service Availability and Force Majeure

15.1 Availability

We strive to maintain high availability of the Service but do not guarantee uninterrupted, continuous, or error-free access. The Service may be temporarily unavailable due to scheduled maintenance, system upgrades, emergency patches, or circumstances beyond our control. We are not liable for any downtime, data loss, or service interruptions.

15.2 Force Majeure

We shall not be liable for any failure or delay in performing our obligations under these Terms due to causes beyond our reasonable control, including but not limited to: acts of God, natural disasters, pandemics, epidemics, war, terrorism, riots, civil unrest, government actions or orders, embargoes, sanctions, labor disputes, strikes, power outages, internet or telecommunications failures, cyberattacks (including DDoS attacks), failures of third-party services (including AI providers, hosting providers, and payment processors), fire, flood, earthquake, or any other force majeure event.

16. Modifications to Terms

We may update, modify, or replace these Terms at any time at our sole discretion. If we make material changes, we will notify you by email to the address associated with your account and/or by posting a prominent notice on the Service at least 30 days before the changes take effect. For non-material changes, posting the updated Terms on our website shall constitute sufficient notice.

It is your responsibility to review the Terms periodically for changes. Your continued use of the Service after the effective date of any changes constitutes your acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the Service and cancel your account before the changes take effect.

17. Termination

17.1 Termination by You

You may terminate your account at any time by cancelling your subscription and contacting us at support@fastreply.io to request account deletion.

17.2 Termination by Us

We may suspend, restrict, or terminate your access to the Service at any time, for any reason or no reason, with or without notice, including but not limited to:

• Violation of these Terms or our Acceptable Use Policy
• Fraudulent, abusive, or illegal activity
• Non-payment of fees
• Extended periods of inactivity
• At the request of law enforcement or government agencies
• Discontinuation or material modification of the Service
• Unexpected technical or security issues

17.3 Effects of Termination

Upon termination of your account:

• Your right to access and use the Service ceases immediately
• Your license under Section 6.2 terminates
• Any outstanding fees owed by you become immediately due and payable
• We may delete your account data, including Your Content, profile information, and memories, after a reasonable retention period (typically 30 days), unless retention is required by law
• We are not obligated to provide you with a copy of your data after termination, though we will make reasonable efforts to honor data export requests made within 30 days of termination

17.4 Survival

The following sections survive termination of these Terms: 6 (Intellectual Property), 9 (AI-Generated Content Disclaimer), 11 (Disclaimer of Warranties), 12 (Limitation of Liability), 13 (Indemnification), 14 (Assumption of Risk), 17.3 (Effects of Termination), 17.4 (Survival), 20 (Governing Law and Disputes), and any other provisions that by their nature should survive.

18. Electronic Communications

By creating an account, you consent to receive electronic communications from us, including account notifications, transactional emails, billing receipts, service announcements, policy updates, and (if opted in) marketing messages. You agree that all agreements, notices, disclosures, and other communications we provide electronically satisfy any legal requirement that such communications be in writing.

19. Compliance with Laws and Export Controls

You agree to comply with all applicable local, state, national, and international laws, rules, and regulations in connection with your use of the Service. Without limiting the foregoing:

• You are responsible for ensuring that your use of the Service and Generated Content complies with all laws applicable to you, including laws governing AI-generated content, consumer protection, data privacy, advertising, and intellectual property
• You shall not use the Service in any country or region subject to comprehensive U.S. sanctions (including but not limited to Cuba, Iran, North Korea, Syria, and the Crimea, Donetsk, and Luhansk regions of Ukraine) or by any person on the U.S. Treasury Department's Specially Designated Nationals list or the U.S. Department of Commerce's Denied Persons List
• You represent and warrant that you are not located in a sanctioned country and are not on any restricted persons list

20. Governing Law and Dispute Resolution

20.1 Governing Law

These Terms and any dispute arising out of or related to these Terms or the Service shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions. The United Nations Convention on Contracts for the International Sale of Goods shall not apply.

20.2 Binding Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.

You and FastReply agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service (collectively, "Disputes") shall be resolved through final and binding arbitration, rather than in court, except as set forth below. The arbitration shall be administered by the American Arbitration Association ("AAA") in accordance with its Consumer Arbitration Rules (or Commercial Arbitration Rules if the claims exceed $75,000), as applicable and as modified by these Terms.

20.3 Arbitration Procedures

• The arbitration shall take place in Wilmington, Delaware, or at another mutually agreed location, or via telephone, videoconference, or online platform as agreed by the parties or determined by the arbitrator
• The arbitrator shall be a single neutral arbitrator with relevant expertise
• The arbitrator's decision shall be final and binding, and judgment may be entered in any court of competent jurisdiction
• The arbitrator may award any relief that a court could award, including injunctive or declaratory relief, but only to the extent necessary for the individual claim
• Each party shall bear its own costs and fees, except that we will pay all AAA filing, administration, and arbitrator fees for claims under $10,000, unless the arbitrator finds the claim frivolous

20.4 Class Action Waiver

YOU AND FASTREPLY AGREE THAT EACH PARTY MAY ONLY BRING DISPUTES AGAINST THE OTHER IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person's claims and may not preside over any form of representative, class, or collective proceeding. If this class action waiver is found to be unenforceable, then the entirety of this arbitration agreement shall be null and void.

20.5 Jury Trial Waiver

YOU AND FASTREPLY EACH WAIVE THE RIGHT TO A TRIAL BY JURY IN ANY COURT PROCEEDING ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE.

20.6 Small Claims Exception

Notwithstanding the above, either party may bring an individual action in small claims court for Disputes within the court's jurisdictional limits.

20.7 Opt-Out

You may opt out of this arbitration agreement by sending written notice to support@fastreply.io within 30 days of first creating your account, with the subject line "Arbitration Opt-Out." Your notice must include your name, email address, and a clear statement that you wish to opt out of the arbitration agreement. If you opt out, all other provisions of these Terms continue to apply.

20.8 Equitable Relief

Notwithstanding the arbitration agreement, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent irreparable harm, including violations of intellectual property rights or confidentiality obligations.

20.9 Time Limitation

Any claim or cause of action arising out of or related to these Terms or the Service must be filed within one (1) year after the cause of action accrues. Otherwise, the claim is permanently barred.

21. DMCA and Copyright Policy

We respect the intellectual property rights of others. If you believe that any content available through the Service infringes your copyright, you may submit a notice under the Digital Millennium Copyright Act ("DMCA") to our designated agent at:

support@fastreply.io (Subject: "DMCA Takedown Notice")

Your notice must include:

• A description of the copyrighted work claimed to have been infringed
• A description of the allegedly infringing material and its location
• Your contact information (name, address, phone number, email)
• A statement that you have a good faith belief that the use is not authorized by the copyright owner
• A statement, under penalty of perjury, that the information in the notice is accurate and that you are authorized to act on behalf of the copyright owner
• Your physical or electronic signature

22. General Provisions

22.1 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court or arbitrator of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the original intent, or, if modification is not possible, it shall be severed.

22.2 Entire Agreement

These Terms, together with the Privacy Policy and any other legal notices or policies published by us on the Service, constitute the entire agreement between you and FastReply regarding the Service. These Terms supersede all prior or contemporaneous agreements, negotiations, representations, warranties, and understandings, whether written or oral, relating to the Service.

22.3 No Waiver

Our failure or delay in exercising any right, power, or remedy under these Terms shall not operate as a waiver of that right, power, or remedy. No single or partial exercise of any right shall preclude any further exercise of that right or any other right. A waiver of any provision must be in writing and signed by us to be effective.

22.4 Assignment

You may not assign, transfer, or delegate these Terms or any of your rights or obligations hereunder, by operation of law or otherwise, without our prior written consent. Any attempted assignment without our consent is null and void. We may freely assign these Terms and our rights and obligations without restriction or your consent. Subject to the foregoing, these Terms bind and inure to the benefit of the parties, their successors, and permitted assigns.

22.5 Relationship of Parties

Nothing in these Terms creates a partnership, joint venture, agency, franchise, fiduciary, or employment relationship between you and FastReply. Neither party has the authority to bind the other or incur obligations on the other's behalf.

22.6 Third-Party Beneficiaries

These Terms do not create any third-party beneficiary rights. No third party has any rights or remedies under these Terms.

22.7 Notices

All notices to us shall be sent to support@fastreply.io. We may provide notices to you by email to the address associated with your account, by posting notice on the Service, or through in-app notifications. Notices are deemed received when sent by email, when posted on the Service, or when delivered through in-app notification.

22.8 Headings

Section headings are for convenience only and shall not affect the interpretation of these Terms.

22.9 Language

These Terms are written in English. Any translations provided are for convenience only. In the event of a conflict between the English version and any translation, the English version controls.

23. Contact

If you have any questions, concerns, or feedback about these Terms, please contact us at:

FastReply
Email: support@fastreply.io
Website: fastreply.io